Job Summary
To sell tickets for shows, process reports and sales information, as well as other administration tasks, and occasionally act as cover duty manager as required.
Job Description
Box Office and ticketing
To sell tickets, memberships and other events from the box office using the Spektrix CRM; taking responsibility for financial processes and cash handling, if required; ensuring accurate data entry.
Build shows and other events in the ticketing system, in liaison with the Box Office & Reception Manager and marketing team.
Set up and run sales reports as requested.
Up-sell other merchandise items, such as food, programmes for shows and any other ancillary items that may be on offer.
Make donation asks for the Theatre’s fundraising initiatives at point of sale (over the phone and in person).
Professionally and effectively deal with any customer complaints and know when they need to be escalated to the Deputy Manager or Box Office Manager.
Administration
To support the administration of the theatre Friends and supporter schemes.
General venue admin as may arise including sales of creative learning projects, and classes.
Front of House
To occasionally act as a support Duty Manager, taking responsibility for the success of performances in the venue.
Job Requirements
You will be happy working in a lively, frequently changing environment; demonstrate a great attention to detail and excellent IT skills, be confident with managing data, as well as being customer focussed and able to work on your own initiative.
Experience in a customer-facing role is essential, but this does not have to be in a theatre or arts environment.
Job Responsibilities
To be the face of the theatre at our Box Office desk, selling tickets, greeting visitors and answering questions from the public.
You will work with all departments in the theatre, providing information and advice, and contributing to the success of our work.