Despite the fall in shoppers heading out to physical stores, customers still plan on spending hundreds of pounds online
Boxing Day shopper footfall was down 10.6% from last year across all UK retail destinations up until 10am, according to analysts. Footfall was 12.3% lower on UK high streets, 3.3% lower in retail parks and 13.9% lower in shopping centres, according to MRI Software’s OnLocation Footfall Index which analyses consumer behaviour.
The figure for all destinations was 49.2% lower than pre-pandemic levels in 2019. But despite this drop in footfall, shoppers are predicted to spend £236 each on average in the Boxing Day sales this year, with the majority of purchases made online. A total of £4.6 billion will be spent, a study by Barclays Consumer Spend researchers found.
Nearly half of respondents said the cost-of-living crisis will affect their post-Christmas shopping but the forecast average spend is still £50 more per person than it was before the pandemic, with some of that figure due to inflation, Barclays said. Amid the financial pressures, many people are planning to buy practical, perishable and essential items such as food and kitchenware.
A total of 65% of shoppers are expecting to spend the majority of their sales budget online. Last year, Barclays found 63.9% of Boxing Day retail purchases were made online. However, a quarter of respondents aim to spend mostly in-store – an 11% rise compared with last year. This comes after major retailers including Next, Marks & Spencer and John Lewis announced they will not open their bricks and mortar stores on Boxing Day.
Karen Johnson, head of retail at Barclays, said: “Despite the ongoing cost-of-living pressures, it is encouraging to hear that consumers will be actively participating in the post-Christmas sales. This year, we’re likely to see a shift towards practicality and sustainability, with more shoppers looking to bag bargains on kitchen appliances and second-hand goods.
“Boxing Day continues to be a crucial time for the retail sector, and the renewed interest in in-store shopping, alongside the enduring resilience of online platforms, demonstrates a more balanced and adaptive approach from consumers, which we hope will continue into the new year.”
Consumers choose in-store shopping largely because they enjoy the social aspect and touching items before they buy, Barclays said, adding that high streets and shopping centres are the most popular destinations. The researchers found a 7% rise in people planning to buy kitchen items such as kettles, air fryers and blenders this year, with groceries increasing by 5%.
Barclays said: “This marks a shift towards more functional finds, as Brits seek to use the sales to save on practical big-ticket items, which ordinarily fall outside their budgets. Taking this a step further, a quarter (24%) say they will only be buying what they consider essential items in the post-Christmas sales.
“Similarly, the top motivations for post-Christmas sales shopping include replacing products that have run out (35%) or lost or broken items (31%).”
A third of respondents are expecting to shop on reseller websites as people post their unwanted gifts. Barclays said: “Half (48%) of those are doing so because they think they will be able to bag a bargain from people’s unwanted Christmas gifts, while over a third (36%) say the cost of living means they will be buying more second-hand items than usual, in a bid to make their money go further.”
Men expect to spend £53 more than women on average, and overall shoppers are predicting they will spend £18 less per person than in last year’s sales.
*The Barclays Consumer Spend research was carried out in November and there were 2,000 respondents in each round.