Sunday, November 3, 2024

British families are urged to ‘cancel your holidays’ after Eurostar plunged into chaos and 3.2million cars set to hit the roads on ‘Frantic Friday’

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British families have been urged to ‘cancel their holidays’ after Eurostar trains were axed, flights were cancelled and 3.2million motorists hit the roads on ‘Frantic Friday’.

Holidaymakers have faced tailbacks at the Port of Dover amid a ‘weekend of woe’, while delays have also been felt across the Gatwick Express as families head off for the first day of the summer holidays.

Eurostar journeys from London St Pancras to Paris for the 2024 Olympics have been delayed or axed after a ‘massive arson attack’ brought mayhem to France‘s rail network ahead of the opening ceremony. 

The rail operator has told customers to cancel their trips today if they can – advice which has been echoed by Prime Minister Sir Keir Starmer, who has flown to Paris instead of getting the Eurostar as planned.

The delays are set to last until Monday, with one in four Eurostar trains due to be cancelled today and over the weekend.

ST PANCRAS: Passengers queue at the Eurostar terminal after several French lines were hit by ‘malicious acts’

ST PANCRAS: Dejected rail passengers wait for updates after Eurostar travel was thrown into chaos

ST PANCRAS: Dejected rail passengers wait for updates after Eurostar travel was thrown into chaos

ST PANCRAS: Holidaymakers are facing travel chaos across Britain and France ahead of the Olympics

ST PANCRAS: Holidaymakers are facing travel chaos across Britain and France ahead of the Olympics

ST PANCRAS: Passengers sleep at the central London station as they face long delays

ST PANCRAS: Passengers sleep at the central London station as they face long delays

DOVER: Holidaymakers wait to board ferries at the Kent port as the busy summer travel period gets underway

DOVER: Holidaymakers wait to board ferries at the Kent port as the busy summer travel period gets underway

DOVER: Port officials have said that holidaymakers are facing processing times of around 40 minutes

DOVER: Port officials have said that holidaymakers are facing processing times of around 40 minutes

DOVER: Long tailbacks are seen as 3.2million drivers hit the roads on Frantic Friday

DOVER: Long tailbacks are seen as 3.2million drivers hit the roads on Frantic Friday

FRANCE: SNCF workers and French gendarmes inspect the scene of a suspected attack on the high speed railway network at Croiselles

FRANCE: SNCF workers and French gendarmes inspect the scene of a suspected attack on the high speed railway network at Croiselles

Normally, Eurostar passengers would have the option to fly instead. But a no-fly zone being imposed for the opening ceremony means all flights must cease in the late afternoon. 

Both Heathrow and Stansted Airport were also thrown into chaos today with hundreds of holidaymakers told to go home after mass cancellations, The Sun reports. 

Eurostar delays: What are your rights?  

Eurostar has warned customers to postpone journeys between London and Paris after French railways lines were hit by a series of arson attacks on the day of the opening ceremony of the 2024 Olympic Games. 

‘We encourage our customers to postpone their trip if possible,’ it said in a statement. 

The rail operators said customers were being informed via email, text and on the Eurostar website. 

Any affected passengers can cancel or refund their tickets or modify their journey free of charge.

Normally, Eurostar passengers would have the option to fly instead. But a no-fly zone being imposed for the opening ceremony means all flights must cease in the late afternoon. 

If you cannot continue your journey on the day of travel, Eurostar says it will consider reimbursing overnight accommodation, food, transport between the station and your accommodation and the cost of calling anyone who was waiting for you at your destination.

It won’t cover the cost of alternative transport by rail, coach or ferry if passengers were informed of their options within 100 minutes of their schedules departure, if they did not wait for the next available Eurostar train or if they refunded their unused ticket.

Eurostar advises passengers to check with their travel insurer first, who will likely cover you for most things. 

Source: Eurostar 

It comes as 3.2million drivers are set to hit Britain’s roads today on what has been dubbed ‘Frantic Friday’ by the RAC. 

The motoring firm has warned of delays all week after schools broke up for the summer holidays.

Thousands of cars descended on the Port of Dover, with border processing times taking 40 minutes this morning.

Port officials and police officers are stationed at the entrance to the Port, at the bottom of the Jubilee Way flyover and along the A20.

The officials in high-visibility waist coats are in position in anticipation for long queues which often form on the busiest travel days.

Spells of freight traffic caused traffic to be backed up onto the harbourside A20 road. But border processing times were reduced to 10 minutes as rail passengers bore the brunt of more of the travel chaos.

There were severe delays on the Bakerloo Line and minor delays on the Central and Elizabeth lines today. Meanwhile, the London Overground is partly closed between Hackney Downs and Chingford this weekend.

Rail passengers outside of London are also facing mayhem, with rail company Northern issuing a ‘do not travel’ warning for Sunday in parts of North West England due to staff shortage. 

The chaos follows major travel disruption since last Friday after a flawed IT update by cybersecurity firm CrowdStrike knocked many global services offline.

Congestion on Britain’s roads is set to peak on Saturday, with 3.6million journeys expected, according to the RAC. This will be followed by another 2.9million trips on Sunday. 

A further 4million getaways are planned at some point between Friday and Sunday, meaning a total of 13.8million trips could be made throughout the course of the weekend.

The RAC said its records show these three days will form the second busiest summer getaway weekend since 2015.

In that time only 2022 has seen more trips made, with 18.8million taking to their cars during the heatwave that came at the end of two years of Covid-related restrictions.

Analytics firm Inrix has warned drivers to avoid travelling between 12pm and 5pm on both Friday and Saturday and between 11am and 1pm on Sunday when the worst delays are forecast.

The best times to travel are expected to be after 6pm on Friday and Saturday, or 3pm on Sunday.

The single worst queue, of more than two hours, is predicted on Saturday lunchtime on the M5 heading south between junction 15 for the M4 interchange near Bristol, and junction 23 for Bridgwater, as holidaymakers flock to Devon and Cornwall.

RAC Breakdown spokesperson Alice Simpson said: ‘Anyone heading off on holiday on Saturday or Sunday should expect a weekend of woe on the roads with journeys taking far longer than normal.

‘If you can’t set off really early, then it’s highly likely you’ll be sitting in traffic for quite some time.

‘Our research suggests this year’s getaway is set to be busier than average, possibly due to the UK inflation rate having slowed, giving people a bit more confidence to spend.

‘However, with our recent bad weather causing an increase in international travel bookings, queues to major airports should not be underestimated. We’d advise drivers to plan their routes well in advance if jetting off abroad this week.’

ST PANCRAS: A train cancellation on the Eurostar today

ST PANCRAS: A train cancellation on the Eurostar today

PARIS: Dozens of Eurostar passengers are pictured surrounding a train amid the delays

PARIS: Dozens of Eurostar passengers are pictured surrounding a train amid the delays

PARIS: Armed guards in Paris head of the start of the Paris 2024 Olympic Games

PARIS: Armed guards in Paris head of the start of the Paris 2024 Olympic Games

PARIS: Eurostar delays at Gare du Nord amid chaos on France's rail lines

PARIS: Eurostar delays at Gare du Nord amid chaos on France’s rail lines

ST PANCRAS: Team GB guests were caught up in the delays at St Pancras on Friday morning

ST PANCRAS: Team GB guests were caught up in the delays at St Pancras on Friday morning

FRANCE: Employees of SNCF railway company speak to passengers waiting for their trains' departure at the Gare Montparnasse train station

FRANCE: Employees of SNCF railway company speak to passengers waiting for their trains’ departure at the Gare Montparnasse train station

MANCHESTER: Passengers queue at the airport on the first weekend of the summer holidays

MANCHESTER: Passengers queue at the airport on the first weekend of the summer holidays

MANCHESTER: Pictures show passengers waiting in long queues as they embark on summer getaways

MANCHESTER: Pictures show passengers waiting in long queues as they embark on summer getaways

London Overground services to and from Liverpool Street and Chingford will also be disrupted by the works.

Elsewhere, in Kent buses will replace Southeastern trains between Sittingbourne and Sheerness-on-Sea this weekend due to repairs on the Kingsferry Bridge.

East Midlands Railway passengers will be affected by works at the weekend, with buses running between Market Harborough, Leicester and Kettering.

And buses will also replace CrossCountry trains between Leicester and Nuneaton this weekend.

South Western Railway travellers will be also impacted by works taking place between Surbiton and Effingham Junction via Claygate, closing all lines.

Those staying at home are set to enjoy a mini-heatwave with temperatures set to hurtle past 30C – making it hotter than parts of South Africa and Brazil. 

As families embark on their summer getwaways, temperatures could climb to 27C today. 

But Sunday could see the hottest day of the year so far, as sunseekers hope the mercury sizzles above the 31.9C recorded in St James’s Park on July 19.

Those hoping to make it to Paris in time for the glitzy opening cermeony involving 10,500 athletes along the River Seine were caught up in major delays today.

Among the passengers impacted were a group of Youth Olympians wearing Team GB kit who have been invited to the 2024 Games as guests.

The majority of Team GB athletes are also taking the Eurostar to the Olympics, although only two athletes were scheduled to arrive in Paris today. Support staff and stakeholders are also travelling to Paris from St Pancras for the Games. 

It comes after a disappointing start to July, where the wet and chilly start has barely materialised into the Great British summer many had pinned their hopes on.

The Prime Minister has urged people going to Paris for the Olympics to heed the travel advice.

Sir Keir’s spokeswoman said: ‘Obviously the situation is concerning, and like the statements you’ve seen from the French, it is also incredibly frustrating for people travelling to attend the Games and the Olympic ceremony.

‘The Prime Minister would urge people to continue to follow the travel advice and the statements from the travel operators.’

The spokeswoman added: ‘Irrespective of this disruption, it is very clear that both in France, here and around the world, everyone is hugely excited and looking forward to what will be an incredibly successful Olympic Games, and we won’t let disruption overshadow that.’

A Downing Street spokeswoman said Sir Keir was meant to be travelling on the Eurostar to Paris ahead of the Olympics opening ceremony, but flew to France instead due to the the disruption and delays.

French rail company SNCF said a series of incidents overnight had affected travel to and from London beneath the Channel, to Belgium and across the west, north and east of France.

Three fires were reported near the tracks of the French Atlantique, Nord and Est high-speed lines by local media.

The French sports minister has described the rail attacks across France as ‘unacceptable’.

Speaking to Sky News, Amelie Oudea-Castera said: ‘I condemn them extremely strongly. It’s just unacceptable.

‘It’s probably a large-scale sabotage with some malicious acts, probably co-ordinating. We’re still in the process of analysing all the impacts, accessing what we’re going to implement as solutions because it’s going to have impacts also over the weekend.’

In a statement, Eurostar said: ‘Due to co-ordinated malicious acts in France affecting the high-speed line between Paris and Lille, all high-speed trains going to and coming from Paris are being diverted via the classic line today, Friday July 26. This extends the journey time up to an hour and a half.

‘Eurostar expects this situation will last until Monday morning. Today, Eurostar will cancel 25% of its trains. It will also be the case on Saturday 27 and Sunday 28.

‘Eurostar’s teams are fully mobilised in stations, in the call centres, and onboard to ensure that all passengers are informed and can reach their destination.’

The company said customers were being informed via email, text and on the Eurostar website. Any affected passengers can cancel or refund their tickets or modify their journey free of charge.In an update to the earlier statement, the rail operator said: ‘We encourage our customers to postpone their trip if possible.’ 

PARIS: Rail passengers wait inside the Gare du Nord train station amid delays after a 'massive arson attack' hit France's rail networks

PARIS: Rail passengers wait inside the Gare du Nord train station amid delays after a ‘massive arson attack’ hit France’s rail networks

PARIS: Passengers sit on the floor as they wait for updates following a series of attacks

PARIS: Passengers sit on the floor as they wait for updates following a series of attacks

PARIS: Police officers patrol the areas after high-speed rail traffic to the French capital was severely disrupted

PARIS: Police officers patrol the areas after high-speed rail traffic to the French capital was severely disrupted

PARIS: Passengers wait inside the Gare du Nord train station on the day that the 2024 Summer Olympics starts in the capital

PARIS: Passengers wait inside the Gare du Nord train station on the day that the 2024 Summer Olympics starts in the capital

PARIS: Passengers gather around the departure boards at the Gare Montparnasse train station

PARIS: Passengers gather around the departure boards at the Gare Montparnasse train station

PARIS: Travelers check trains on an electronic board at the Gare de Montparnasse

PARIS: Travelers check trains on an electronic board at the Gare de Montparnasse

SNCF said the situation should last ‘at least all weekend’ but teams are already on site carrying out checks and beginning repairs.

The operator advised its passengers to postpone their journeys and ‘not to go to the station’.

Adding to the chaos, an airport located at the Swiss-French border was evacuated due to a bomb alert. Basel-Mulhouse airport’s terminals were evacuated on Friday morning and all flights had been suspended. It was later reopened. 

Eurostar passengers have spoken about the delays and there fears about going to Paris.

Olympics fan Harriet Keane was gutted to find her train had been cancelled this morning.

The 36-year-old was due to travel to Paris for the start of the Games – but found her Eurostar train had been axed.

She is due to watch 16 different events over the next two weeks – so was desperate to reach France.

Luckily, relieved Harriet managed to bag a seat on a train to Lille after some hours of stress.

She said: ‘I’m in France for two weeks and I’m going to 16 events. I was stressed this morning as I was worried I wasn’t going to make it.

‘I was meant to be on an 11am train but it got cancelled, so I’ve rebooked to go straight to Lille instead as that’s where the basketball is tomorrow.

‘So I’m missing the opening ceremony, but actually it’s probably better for me to go straight to Lille so I don’t mind too much.’

Harriet is losing money on the hotel she booked for tonight in Paris, but luckily, most of her other expenses will be refunded.

She said: ‘My Eurostar train is being refunded and all the trains I booked in France for the next couple days have been refunded too.

‘It could have been a lot worse. I’m still going to the Olympics and I can’t wait.’

Ben and Sophie Spence said they were concerned about a potential terrorism threat.

Ben, 40, said: ‘Sophie won a competition at work which gave us tickets to the swimming tomorrow and two nights in Paris, all expenses paid.

ST PANCRAS: Rail passengers queue up at A Eurostar rail terminal at the London station

ST PANCRAS: Rail passengers queue up at A Eurostar rail terminal at the London station

ST PANCRAS: Departures to Paris were impacted by the delays this morning

ST PANCRAS: Departures to Paris were impacted by the delays this morning

KENT: A Eurostar train travels through Ashford. Many have been delayed or cancelled

KENT: A Eurostar train travels through Ashford. Many have been delayed or cancelled

‘We were really excited but it’s been a stressful morning as Eurostar contacted us and said not to come.

‘But then Sophie’s company called and said we should be fine – so we came down here to see.

‘We’re only an hour delayed and I think it will all be fine – but Sophie’s worried about the terror threat.’

Sophie admitted: ‘I just feel like going home.’

The couple’s other issue is that when they thought their train would be cancelled, they booked a night at a hotel so they could stay in London.

However, now that they are trying to head to Paris, they haven’t been able to get a refund.

Ben said: ‘We panicked and booked to stay another night in London – as we were here last night too – but now it looks like we’ll have lost our money.’

One father, who had brought his daughter, 17, to St Pancras, had similar concerns to Sophie.

The 51-year-old, who did not want to be named, said: ‘She’s heading to visit a friend and it looks like her train is fine.

‘But I’ll be honest I don’t really want her to go anymore because of these attacks. But she insists it will be okay.’

While most trains going from St Pancras to Paris are running on time, journeys have been extended by 90 minutes because of diversions, Eurostar said in a statement.

However, passengers anxious to absorb the atmosphere in Paris during the opening ceremony said they were disappointed their time in the city would be cut short because of the delays.

Hadassa Goncalves made the journey from Sao Paulo, Brazil, but missed her 7am train to Paris when she by arriving too late.

The 24-year-old now plans on getting a 12.30pm service, which was meant to arrive in Paris for 3.48pm but will now get in at 4.48pm.

Commuters at London Euston railway station last Friday during the global IT outage

Commuters at London Euston railway station last Friday during the global IT outage

Britons heading to holiday destinations by train also face disruption on certain routes over the coming week due to engineering works.

A major project to replace a 150-year-old bridge over the railway near Hackney Downs in East London began over the weekend and will run until Sunday, August 4.

This means Greater Anglia services between Bishops Stortford to Stratford will not operate all fortnight.

In addition, routes between London Liverpool Street and Cambridge and all Stansted Express trains will divert via Seven Sisters instead of running via Tottenham Hale – extending journey times.

This means Seven Sisters station is expected to be much busier than usual, with a one-way system in operation at peak periods.

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