A new video explaining passenger rights has been shared on the Authority’s social media.
The regulator warned that, last summer, 160,000 flights were delayed and 8,000 cancelled across all UK airports in the months of July and August.
Anna Bowles, head of consumer at the UK Civil Aviation Authority, said: “People need to know before they go exactly what they are entitled to if their flight is delayed or cancelled.
“We have produced a set of new videos, which are a bite size reminder to help passengers understand their rights.”
Passenger advice from the regulator includes knowing your rights when flights are disrupted, making the airline aware if special assistance is required, and checking the baggage allowance to avoid unexpected fees.
One of the Authority’s videos is available to view at https://x.com/UK_CAA/status/1826911058218401852