- The customer called out their local supermarket in Cincinnati, Ohio
A Kroger shopper decided to ditch $200 worth of groceries over an increasingly common checkout complaint – which sparked an immediate apology from the company.
The customer called out their local supermarket in Cincinnati, Ohio over its lack of cashiers in the evening hours.
‘I had to abandon my cart of $200 because there is not a single cashier anywhere,’ the shopper posted on X, claiming that only self-checkout was available.
The customer then said he notified the employee at the self-checkout line to inform the worker they were ditching their cart.
‘The “no cashier available after 7pm-ish” has been ongoing for over a year,’ the customer said.
A Kroger customer said they decided to ditch $200 worth of groceries when there were no cashiers available in the evening hours
‘It’s ridiculous that customers are expected to ring-up and bag our own groceries,’ he fumed, attaching a photo showing a long line of customers waiting to check out.
Kroger quickly apologized to the shopper.
‘Hi there! We’re very sorry to hear this,’ the corporation responded.
‘We want to look into this.’
The corporation then requested the customer send it a message, sharing the store location and the rewards card or alternate ID he used at checkout – despite the customer deciding not to check out.
Kroger quickly apologized to the customer, saying the corporation will look into it
Problems with self-checkouts have become a common complaint online.
Last year, a Walmart+ customer wrote that she left $350 worth of groceries in a cart after shopping for two hours.
She explained that the mobile scan-and-go feature was not working at checkout, and her register froze, so an employee directed her to another register.
But another customer used the first kiosk she was at, and it ended up charging her credit card for that person’s groceries.
‘At that point my whole shopping list deleted from my app,’ she wrote. ‘So I was going to have to unpack and rescan everything.’
She then stopped by customer service to get a refund and received a partial credit after 40 minutes.
‘The manager they called to get the full amount added back said it couldn’t be done and walked while I was talking to her!’ the woman raved.
She said she ended up leaving her $350 worth of groceries.
‘To the sweet lady at customer service who apologized for the poor treatment I received from management, you should be the manager!’ she said.
‘I wouldn’t have left all of that food sitting there.’