The 52-year-old BBC Sounds podcast host spoke out on his ITV show this week ahead of the Christmas episode.
Martin explained: “If you bought an item in-store but it didn’t look good on you, what are your legal return rights?”
Do you have a legal right to return goods bought in store? Most get this WRONG!
Courtesy of @itvMLshow pic.twitter.com/n53S4CcLdV
— Martin Lewis (@MartinSLewis) December 5, 2024
Lewis further stressed that only 42 per cent of his X followers got the question right when they voted.
The MSE founder said: “You have no right to anything. Which I’m about to explain and is shocking for many people.”
He said: “Sorry, there are three ladies here who do NOT like that answer, do you? They were looking at me like ‘I do no think so!’, well I’m sorry, you need to listen carefully here.
“You have NO legal return rights for goods bought in-store, unless they’re faulty. So the shop may have its own policy, it may publish its return rights, in which case it’s a contractual right, but your statutory rights, your in law rights, means you can’t take it back.
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“And it’s important at this time of year during the Christmas sales and the January sales, sometimes if they normally have contractual rights, they suspend them.
“So if you’re buying stuff in store, know unless it’s faulty you can’t take it back so check beforehand if you are planning to try it on when you get it home that you do actually have and they have a returns policy, not a returns right.
“Now you do have your right to change your mind for online purchases, you’ve got 14 days to notify them and then 14 days after notification to send it back so maximum 28 days.”
The ITV show is available on ITV X.