Ryanair has clapped back at a passenger who complained on social media about not being informed of her windowless seat, with the budget airline renowned for its tongue-in-cheek responses to customer service gripes.
The airline swiftly defended itself after a woman’s claim she wasn’t notified about the lack of a window next to her selected seat went viral. Klaudia Oliwia, known online as @klaudiaoliwiap, shared a video showing her disappointment at finding herself seated beside a blank cabin wall instead of a window.
“POV: Nobody warned you about seat 11A on a Ryanair flight,” her post read, accompanied by a shrug to the camera. Yet, Ryanair retorted the passenger should have been more observant during booking.
In a sassy video which racked up over 512,000 likes, Ryanair posed the question, “No one?” before demonstrating their website’s seat selection feature, which clearly indicates whether a seat comes with a window, including for the infamous seat 11A.
The airline added a cheeky note in the caption: “Maybe look next time.” They explained that seat 11A is notably windowless due to the Boeing 737’s air conditioning system requirements.
Flightradar24 details that modern jets use two ‘packs’ situated near the main landing gear to manage cabin air and temperature, with one duct running adjacent to seat 11A, necessitating the absence of a window.
Viewers were left in stitches over the clip as they took to the comments claiming the lack of windows in row 11 is well known. One user said: “People don’t read,” as another commented: “Imagine scrolling Instagram and finding yourself getting roasted by Ryanair”.
Someone else penned: “Whoever is running Ryanair Instagram account deserves a raise.” Meanwhile, a fourth wrote: “Those ‘influencers’ making fuss cause a £11.99 seat.”
The news comes after an airline worker revealed the best seats on the plane as well as the drinks to avoid to reduce the negative effects of flying and jet lag. Ex-airline worker Andrew Hayward, speaking on behalf of SkyParkSecure, revealed how to avoid jet lag and “minimise the effects of flying” on and off the plane.
The expert shared some “small and easy changes” holidaymakers can make before, during and after the journey “to try and mitigate the effects of jet lag” and revealed that some window and aisle seats should be avoided as they have less legroom.
Although window and aisle seats are generally the passengers’ favourite options, “some of these may sometimes have inflight entertainment boxes under the seats which can affect leg room”.