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retail transformation

Exploring the Impact of Shopping Experiences on Customer Retention

The retail landscape is evolving rapidly, posing new challenges for retailers. A negative shopping experience can lead to customer attrition, especially in fashion and beauty...

John Lewis’s Fashion Ambitions Discussed by Peter Ruis

Peter Ruis, a key executive at John Lewis, outlined bold plans for fashion growth. The company aims to double its fashion business, signalling a major...

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