A new initiative is set to transform London Euston station, often labelled the UK’s “worst” train station for travel congestion.
Network Rail, alongside train operators Avanti West Coast and London Northwestern Railway, has launched a trial to allow early boarding for select services.
This change aims to tackle the notorious “Euston rush” and improve overall passenger experience.
This trial marks the first step in a recently announced five-point improvement plan, introduced by Network Rail and backed by the Department for Transport.
The plan, endorsed by Transport Secretary Louise Haigh, aims to address longstanding issues at Euston, including overcrowding and passenger flow challenges.
Haigh said: “For too long, Euston station simply has not been good enough. This plan is a first step towards a much-needed overhaul.”
Writing on TripAdvisor, one previous traveller Phil P. claimed that Euston was the “worst train station” he’d ever used, adding: “It’s worse than chaotic with no sense of order or care for passengers. Very few seats if you are waiting for trains. I saw no staff available for help.”
Starting from Monday, October 28, about 40% of Avanti West Coast services are now allowing passengers to board 20 minutes before departure, with plans to expand this to 55% by December.
Additionally, a “continuous boarding” process introduced on October 21 for London Northwestern Railway’s Birmingham services will now be a permanent feature.
This system lets passengers wait on platforms once the preceding train has departed, rather than crowding the concourse.
Gary Walsh, director of Network Rail’s West Coast South route, said: “Getting passengers to their services in good time is at the heart of our improvements at Euston.
“Today’s changes will tackle that issue head-on, and I’m pleased to see our five-point plan beginning to deliver real results.”
Network Rail also held its first rail industry summit at Euston this week, bringing together key stakeholders, including Rail Minister Lord Hendy, representatives from the DfT, British Transport Police, and passenger advocacy groups.
The event provided an update on the progress of the five-point plan, which also explores improved passenger information systems, clearer signage, and expanded waiting areas.
Cheryl Fox, interim customer experience director at Avanti West Coast, added: “We know the travelling experience for our customers at Euston has fallen below the standards they should rightly expect.
“We welcome these improvements and look forward to working with Network Rail to enhance the station’s comfort and efficiency.”